Privacy Policy

Privacy Policy

Privacy Policy

Last updated:

May 3, 2025

1. Introduction

Merrow (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.merrow.ai or use our related services (the “Services”).

We process your data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. By using our Services, you consent to this Privacy Policy.

2. Information We Collect

We collect the following types of information:

A. Information You Provide to Us:

  • Contact details such as name, email address, phone number.

  • Account registration information (if applicable).

  • Payment details (processed via third-party payment processors; we do not store card numbers).

  • Content you upload, submit, or share through our Services.

B. Information Collected Automatically:

  • Log data such as IP address, browser type, operating system, referring pages, and date/time stamps.

  • Usage data, including how you interact with our Services.

  • Cookies and similar tracking technologies (see Section 6).

C. Information from Third Parties:

  • If you sign in via a third-party account or interact with integrations, we may receive information from those providers in accordance with their privacy policies.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To provide, operate, and maintain the Services.

  • To process transactions and send payment confirmations.

  • To respond to inquiries, provide customer support, and send service-related updates.

  • To improve and personalize the Services.

  • To comply with legal obligations and enforce our Terms of Service.

  • For marketing purposes, with your consent where required.

4. Legal Basis for Processing (GDPR)

We process your personal data under one or more of the following legal bases:

  • Contract: Processing is necessary to provide the Services you requested.

  • Consent: You have given clear consent for us to process your data for a specific purpose.

  • Legal Obligation: Processing is necessary to comply with the law.

  • Legitimate Interests: Processing is necessary for our legitimate business interests, unless overridden by your rights.

5. How We Share Your Information

We do not sell your personal data. We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processors, hosting providers, analytics services).

  • Legal Compliance: When required by law or legal process.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

All third parties are required to protect your personal information in accordance with applicable laws.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in and remember your preferences.

  • Analyze usage and performance of our Services.

  • Deliver relevant advertising (with your consent where required).

You can control cookies through your browser settings or via our cookie banner.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. When no longer needed, your data will be securely deleted or anonymized.

8. Your Rights (GDPR)

You have the following rights under GDPR:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data (“right to be forgotten”).

  • Restriction: Request restriction of processing under certain circumstances.

  • Portability: Receive your data in a structured, machine-readable format.

  • Objection: Object to processing based on legitimate interests or direct marketing.

To exercise these rights, contact us at privacy@merrow.ai.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. However, no system is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Merrow
Email: privacy@merrow.ai
Website: www.merrow.ai